FAQ
Q: What is your shipping policy?
A: All orders are shipped within 3-5 business days. Please ensure your shipping address is correct at checkout. JTN is not responsible for lost packages as a result of an incorrect address. If this happens, please contact us before your order is shipped.
Q: What is your return policy?
A: All sales are final. However, if there is an issue with your order please contact us within 14 days of receiving your order so we may find a resolution.
Q: Can Journey to Nirvana be purchased in person?
A: You may shop the latest JTN collections at Veg Cafe & Sunlight of the Spirit in Midtown Sacramento. Additionally, I vend art shows & markets throughout the Sacramento area.
Q: Will you remake jewelry once the collection has sold out?
A: Each JTN handwoven pendant is an intentionally crafted one of one original and will not be remade. However, earrings, chokers, and many of my freestyle rings may be remade upon request.
Q: Do you accept custom order?
A: Yes, to place a custom order email: journeytonirvana1@gmail.com or dm @journey.tonirvana
My customs include but are not limited to: pendants, earrings, rings, bracelets, arm cuff, nose cuffs, and body accessories.
Q: How long will it take to receive a custom order?
A: Processing time varies from 2-4 weeks. Each custom piece is a highly intentional process which includes collaboration between you & the artist, meditating on intention, developing an original design, and ensuring the piece is charged energetically.
Q: How do you source your crystals?
A: All crystals are ethically sourced from reputable local and international vendors.
Q: What choices of metals are available?
A: Metal choice varies from pure brass, copper, .925 silver. I have additionally begun offering pieces in non-tarnish plated gold and silver in an effort to make my art accessible & attainable to all.
Q: Can non-tarnish plated metals be worn in water?
A: Non-tarnish metals should not be worn in water. Sweat and water will cause the plating to degrade more quickly. However, the coating of the metal will not cause any green discoloration of the skin.